REFUNDS WILL NOT BE HONORED FOR ANY REASON IF YOU ARE FOUND TO BE IN VIOLATION OF ANY SECTION OF OUR ACCEPTABLE USE POLICY OR TERMS OF SERVICE.

Assuming no violation of the above-listed policies, or supplemental Acceptable Use Policy has occured, refunds will be issued in the following manner:

Moneyback Guarantee (30 Days)
We offer an unconditional 30 day moneyback guarantee on VPS Hosting, Shared Hosting, Reseller Hosting, and Budget Hosting.

Refunds (Greater than 30 Days)
Refunds will be given to clients who are dissatisfied with the services provided by WSWD. This dissatisfaction must result from one of the following:

1. Failure of WSWD to meet SLA (Service Level Agreement) uptime within the billing period (one month).

All refunds will be calculated based on a prorated amount of unused services. The prorated amount will be calculated by the monthly charge for each full month remaining in your billing cycle.

For example, if the monthly charges total $12 and a request for refund is submitted 3 weeks into the month, a refund for the 1 week of unused service will be granted, in the amount of $3.

Balance Due
Please be advised that the cancellation of an account, or refund for a portion of services, does not release you from financial responsibility. If your account has a past-due balance and you are not eligible for a refund of those specific past-due balances, the WSWD Accounting Department will continue collection efforts.

Account Termination in Association With Refunds
Any client who terminates his/her account, or requests a full or partial refund of services will have his/her account with WSWD deleted, and the client will not be eligible for any future services with WSWD.